Submit and Manage Requests for Assistance
Show The Way provides a platform for first responders, the general public, and others to submit requests for assistance that are managed within the Regional Command Center.
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Tickets are initially submitted through Show The Way within the app or web version. The Dispatch Map can be filtered to show incoming tickets that are unassigned; you can also filter by priority.
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Open the Ticket to see the details, use the project coverage to update the assignment, update the status, and make any notes.
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The Tickets Control Panel allows you to see overall statuses and assignments by project and team. Use the filters to prepare by name lists for specific needs.
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Outreach Workers can manage their assignments within Show The Way. The My Tickets tab provides a list of tickets assigned to the user. Details of those tickets are provided via a map, with links for driving directions, as well as a list to easily see which are newly assigned and need attention right away.
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The ticket status can be updated right within the app. Team members can view the details of the request so they can prepare an appropriate response; they can also access the Client record to see the history, add case notes, and start interactions when they are working with the client.