Show The Way Version 3.3 – March 2025

New Features

  • The Client Portal is a centralized location in the Show The Way app designed to provide support for the community – both housed and unhoused – and does not require a login. It leverages the functionality of Show The Way without requiring the public to be an outreach worker in order to find help.
    • The Citizen Request feature can now be found within the Client Portal. The Client Portal is now in the location where the Citizen Request used to be.
    • Citizen Request no longer asks for your location twice if you’re in the same location as the request you’re submitting.
  • Client Portal
    • The Client Portal now includes access to a Public Resource Directory. Anyone who downloads the app, and has an outreach campaign in their area, can now access the Resource Directory.
    • Regional and Project Administrators are able to choose which projects are displayed within the Resource Directory by indicating on the project set-up whether or not it should be displayed on the Client Portal.
    • Administrators can include a designated point of contact, and their contact information, for projects found within the Resource Directory if they desire.

Quality-of-Life Improvements

  • The Reveal Password icon on the login screen allows you to toggle between making your password visible or not.
  • Upon logging in, users assigned to more than one project and/or team will be prompted to select their active project & team. The project name and team (if applicable) will then be displayed at the top of the homepage.

App Functionality Changes

For Outreach Users
  • The location of prior client interactions can be changed by opening up the interaction and tapping the Change Location button on the map.
  • The Service Tracker defaults to displaying the first twelve (12) services assigned to a project
    • “On deck” services can be checked/unchecked to only display those that are relevant.
    • For projects with more than 12 services, additional services can be displayed by unchecking services not previously required.
For Admins

Major Bug Fixes

  • Fixed issue where bed-night services were not being created for multiple-night stays in sheltered projects.

Show The Way Version 3.2 – December 2024

App Functionality Changes

For Outreach Users
  • Users assigned to projects that have a bed inventory will see a Project Inventory tile on their home screen upon logging in that will take them directly to the bed inventory for their project.
For Admins
  • Rapid Rehousing (RRH) projects now have the RRH Sub-Type drop-down menu in the project setup.
  • Project setup fields have been expanded to include more information that will be displayed on Resource Directory

New Features

  • Safe Sleeping & Safe Parking have been added as project types to reflect the evolving nature of homelessness. Reservations to these projects will function similarly to Emergency Shelters, so these projects will show their “bed” availability in the Resource Directory.
  • Introduction of the Client Portal, accessible through the

Major Bug Fixes

  • The First Responder role can now be set by datastore admins instead of needing Simtech to set that role manually.

Show The Way Version 3.1 – September 2024

Quality-of-Life Improvements

  • The services provided to clients through interactions with outreach now have categories that they can be mapped to. These Service Categories come in two forms:
    • General categories such as “Work”, which services like “Employment Assistance”, or “Resume Building” can be mapped to.
    • HUD, PATH, and RHY required services can now be mapped to in order to comply with specific funding requirements.

App Functionality Changes

For Outreach Users
  • Services in the Resource Directory list view are now listed in alphabetical order by project.
  • The client profile is now scrollable, where before it only displayed alias & DOB. All demographic information is now visible directly on the profile.
For Admins
  • Administrator tools for creating projects, organizations, project teams, assigning users to those teams, and coverage areas are now found under the Show The Way Command Center.
  • All users assigned to a project are now visible to admins through the Show The Way Command Center.
  • Admins can now adjust the labels of surveys in the Command Center.
  • The “Manager” role has been removed, and “First Responder” role added.
    • The First Responder role has many of the same documentation capabilities as the Outreach role, but cannot see prior interactions, case notes, services, or most personally identifying information for clients. This allows first responders in your community to document interactions they have with people experiencing homelessness without having to worry about access to privileged information.

New Features

  • When in the map location portion of an interaction or survey, users now have the ability to manually enter an address instead of dragging the screen to the correct location (if the interaction happened in a different location).
  • You can now select multiple project types or categories in the Resource Directory when searching for services or projects.
  • The Citizen Request feature now prompts people submitting requests for both their location, and the location of the incident/issue if the user is in a different location.

Major Bug Fixes

  • Home screen left side-bar no longer disappears occasionally
  • Client interactions no longer end when viewing interaction history

Show The Way Version 3.0 – April 2024

Show The Way continues to grow and adapt to the needs of communities around the Nation. In its latest iteration, productivity and user interface have come into focus while creating new avenues for recording interactions with clients/encampments and data tracking. In addition to streamlining the interface, brand-new features have been added that will expand the capability of Show The Way and allow communities to optimize other community programs, such as shelter referrals and use.

Workflow/Appflow

  • Left-hand navigation is reworked to always show on the home page and collapsed.
  • New ‘Lookup Client’ tile widget on the home page.
  • The calendar has been removed from the home page for further

Clients

  • Client Profile’s layout on mobile has been reworked to improve case management workflow.  When opening a client’s profile, the first page is now ‘Take Action.’  This page has been reworked to be a centralized hub with quick-access tiles for the different data that might need to be entered.  The tiles cover; Client Profiles, Client Surveys, Enrollment Surveys, Case Notes, Alerts, Follow-Ups, and Services.  This is separate from selecting the different tabs at the bottom of the Client Profile.
  • Removed ‘Start Interaction’ to clean up the Case Management workflow so that finding a client’s profile is always the first step.
  • New toggle ability on ‘Other Client Details’ allowing all past survey submissions to be viewed within a grid.
  • A new grid with all enrollments with survey workflow support and household management.
  • New case manager assignment functionality.
  • A client’s enrollment no longer needs to have an active status to be exited meaning they can be exited at any time.
  • New listing of which encampments a client is staying at or has been staying.

Interactions

  • New tab panel allowing users to view summary (location, created by, date), surveys, services, and notes separately.
  • The interactions grid can be reconfigured to show all services an agency provides, grouped by interaction.
  • The interaction overview has been reworked to include created by and information date on the summary screen with surveys being moved to a new tab.
  • Alerts and follow-ups are now connected to interactions.
  • The date for Interaction information can be edited. This applies to all connected data – surveys, services, and case notes.

Requests

  • Survey responses can now be edited.
  • Tags can be created, edited, and assigned to requests to support filtering.
  • All public portal survey submissions will automatically become a request with a new ‘Public Portal’ tag applied.

 

Admin Functionality

  • New service-type options can be created for the campaign/datastore.
  • New project set-up wizard that allows selection of service types and surveys to be assigned and unassigned for a selection of projects.
  • Service type options can be assigned to each project separately.
  • Project funding type changes will automatically assign or unassign associated HUD service-type options.
  • Tags can be created, edited, and assigned to projects for filtering in the resource directory.
  • A new grid of all client enrollments with survey workflow support and household management.
  • Users are automatically assigned to a project in the Resource Directory based on a matching email domain.

Bed Reservation System

  • Bed reservations have dedicated notes separate from client notes.
  • A scheduled task will run at noon EST to create a bed-night service for the day for all open bed reservations.
  • Editing check-in dates will remove and add bed-night services as needed.
  • Add rules/checks for new check-ins to handle open check-ins for the selected client in the same project.
  • The core set of client demographics is included as hidden columns in the inventory grid for export.
  • Users can add survey data to the bed inventory grid.
  • Users can open the original bed request for bed reservations where applicable.
  • The resource list shows bed inventory separated by available, referral pending, and reserved.

Miscellaneous

  • Grid export includes all columns, no longer excluding hidden columns.
  • Users can now save column selections and filters as grid views.
  • Users can now add survey data for Clients, Interactions, Encampments, and Requests to the grid view.
  • ‘My Interactions’ has been converted to the grid on the web view in sync and mirrors interaction grid functionality.

Bug Fixes

  • Public portal submissions will not assign participant ID 1.
  • Error with opening ‘My Interactions’ while viewing client profiles.
  • Error with notes not saving within a request.
  • The ‘Current Living Situation’ screen no longer needs to be double-clicked to complete.
  • Backing out of past interactions on the Client History tab on the web view no longer creates an error message in the console.