HUD-funded outreach needs to meet the HUD data collection and reporting requirements covered by Clarity/HMIS, yet this shouldn’t drive the process for addressing basic human needs. Human-centered design, fueled by conversations with people with lived experience, tell us that people already know what they want/need. “I’m hungry. Do I need to score a 17 on a VI-SPDAT to get a meal?”. “Do I really need to repeat my life story each time I interact with outreach?”
Outreach teams often have different funders, coverage areas, services they provide, and operating hours. First responders need to know who to contact to divert sending a person to jail or the ER, but what team is covering sector 2 of SPA 4 tonight? Who has compression socks for the diabetic at 811 Wilshire Blvd? Can I send a referral? Are there any available beds nearby for the 18-year-old I’m working with?
While supporting people’s immediate needs, we also have to support the HUD prioritization notice for PSH, which inadvertently tends to rank people living on the streets lower than their sheltered peers. How can we quantify these interactions to support their chronic homeless status? How can we reduce the number of people experiencing unsheltered homelessness?
Provide coordinated care with the aid of features including real-time data capture of geospatial survey data (who, what, when, and where); custom surveys to assess vulnerability, identify needs, track services, and obtain consent; ID card scanning to support rapid intake on the streets or in shelter; optional ability to integrate facial recognition tech to quickly identify a person.
Review details of past interactions by any member of the navigation team; have the ability to log observations about people that cannot be engaged; and keep track of locations of encampments, pictures, and notes. Follow ups and alerts inform the navigator of any actions that need to be taken. All contacts and engagements are recorded in real-time and can be used to support a person's chronic homeless status.Get in Touch