Getting Started Guidance for Show The Way Administrators

Designated Show The Way administrators are tasked with ensuring that the application is properly configured to meet local needs and that the users of the app are given the appropriate level of access. The guidance below is aimed to help with these initial setup steps including creating user accounts, defining which organizations and projects that will be using the app, defining what services are to be provided, and making sure that the questions being asked are well suited for your community.

If you need assistance with any of these steps or would like to schedule a training or a virtual meeting to go through this together, please submit a help desk ticket.

• Add User Accounts by following the steps outlined in this video.
• Define the organizations and projects that will use Show The Way. If several projects are to be added, and they are already in your local Homeless Management Information System (HMIS), please contact support for guidance on how to automate this step. If not, instructions for manually adding organizations and projects can be found here.
• Establish regions and teams, if appropriate, by following this guidance.
• Manage the Resource Directory information, and the HUD-required “project descriptor data elements”, by following these instructions.
• Set up your Bed and Unit Inventory for any project offering people a place to sleep and wish to use Show The Way to track availability, reserve beds/spots, and assign people to those beds or spots. This can include emergency shelter beds, cold weather beds, safe parking spots, or safe sleeping sites. Instructions for this can be found here.